Last updated: July 5, 2026
We stand behind our products. If you are not satisfied for any reason, you have 90 days from delivery to request a refund. No fine print games.
How it works
- Email info@reliefmaven.com with your order number and the reason for return (feedback helps us improve — it does not affect your refund).
- We reply within 1 business day with return instructions and the return address.
- Once the item is received and inspected (or, for defective items, once photos/video confirm the fault), your refund is issued to the original payment method within 5 business days.
Conditions
- Items should be returned in their original packaging where possible, with all accessories (host unit, remote, cables, extension pad).
- Normal signs of use are fine — the guarantee exists so you can actually try the product.
- Return shipping is paid by the customer, except for defective or incorrectly shipped items, where we cover it or refund without return.
Defective items
If your product arrives damaged or develops a fault within the guarantee period, contact us with a photo or short video. We will replace it or refund you in full — your choice — and you will not pay return shipping.
Late or missing refunds
Refunds typically appear within 5–10 business days depending on your bank. If it has been longer, contact your card issuer first, then email us and we will chase it.
Exchanges
Want a different product instead? Tell us in your return email and we will arrange it, crediting the difference either way.
Questions before buying? Email info@reliefmaven.com — a human answers.